We care what our customers think of us

June 27, 2014

Here at Northwood, we are committed to being transparent in every area of our business operations.

We recognise that “word of mouth” has now turned into “word of mouse”!   We welcome all reviews of our service as it helps us maintain standards across the network and better serve landlords and tenants, and buyers and sellers.

There is of course often an understandable cynicism of “testimonials” strategically placed on estate agent websites but reviews left on agent review sites by the reviewers cannot be manipulated.

Over the past couple of weeks, we have received some outstanding reviews placed publically on independent review sites for some of our 80 offices around the U.K. and we thought we would curate them here to give a flavour of what clients are saying about us:

5 out of 5 review from landlord for Northwood Newcastle

“We found ourselves accidental landlords when we were unable to find a buyer for our late parents’ home. It has to be said that we found the experience not particularly pleasant or profitable.

However, without Northwood’s support it would have been far worse. Their attention to detail and rapid response from finding a tenant through issues during occupancy, to check out, was nothing short of superb.

We therefore had no hesitation in giving them the opportunity to sell the property when the tenancy ended. Their marketing literature for the property was first class, and again their responsiveness excellent”.

View original review

5 out of 5 review from vendor for Northwood Carlisle

“I would just like to say how impressed we have been throughout with the service received from all the personnel at Northwood in Carlisle.

We had our property up with an agent previously and changed to Northwood, very noticeable the differences between a firm who knows how to sell and one that says they do! Definitely recommend them”.

View original review

5 out of 5 review from landlord for Northwood Bristol

“As a first time landlord I was nervous and wary of letting my home.

I can honestly say all fears were totally allayed by the support and service from the Northwood team. They just made it simple, from the basics of quickly finding tenants to switching my utilities to a nice inventory. Highly recommend”.

View original review

5 out of 5 review from landlord for Northwood Bromley

“Superb service from all of the team, very friendly and always responding to questions quickly and reassuring me that letting my property would be okay. Payments made on time and consistent communication throughout the tenancy.

I would definitely recommend Northwood in Bromley”.

View original review

If you need assistance in letting or selling your property, then Northwood are here to support you.

Please get in touch with your nearest office for service.

Find your local Northwood office. 

We hope to see you in one of our offices …. or somewhere on the social web!

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Northwood is one of the largest and most recognised lettings agents in the U.K. and the leading supplier of Guaranteed Rent to give landlords complete peace of mind.

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